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Microsoft MB-910 Certification Exam covers a wide range of topics, including the basic concepts of customer engagement, sales, marketing, customer service, and field service. It also covers topics such as configuring and customizing the Dynamics 365 Customer Engagement solution, managing data, and integrating with other Microsoft solutions. MB-910 exam comprises multiple-choice questions and is a timed exam.

The MB-910 exam covers a range of topics, including customer engagement, sales, marketing, customer service, and field service. Candidates are expected to demonstrate an understanding of the key features and functionalities of Microsoft Dynamics 365, as well as the ability to configure and customize the solution to meet business needs. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is ideal for professionals who are looking to enhance their career prospects in the field of customer engagement and relationship management.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q53-Q58):

NEW QUESTION # 53
You are using Dynamics 365 Field Service inspections.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

Explanation:

NEW QUESTION # 54
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 55
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:

NEW QUESTION # 56
A company has a large number of technicians that work in the field.
You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.
What should you implement?

A. Unified routing for table records
B. Schedule board
C. Resource scheduling optimization
D. Universal Resource Scheduling

Answer: C

NEW QUESTION # 57
You use Customer Insights - Data.
You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?

A. segment
B. measure
C. trend
D. activity

Answer: B

NEW QUESTION # 58
......

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Top MB-910 Dumps & New MB-910 Dumps

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q53-Q58):

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