Free PDF 2025 Useful CRT-261: Real Certification Preparation for Service Cloud Consultant Exam Answers

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q58-Q63):

NEW QUESTION # 58
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?

A. Run a macro on each case.
B. Use a mass Quick Action.
C. Use a keyboard shortcut.

Answer: B

Explanation:
For managers at Cloud Kicks who need to update the Case Type field for multiple cases at once using list views, utilizing a mass Quick Action is the recommended Service Console productivity tool. Mass Quick Actions allow users to make updates to multiple records simultaneously from a list view, streamlining the process of updating case information and enhancing efficiency in case management workflows.

NEW QUESTION # 59
Service agents at Cloud Kicks frequently encounter duplicate coses that customers in different channels created. Management would like to provide a method for service agents to combine duplicates and delete one of the cases.
Which action should a Service Cloud consultant recommend?

A. Create an auto-launched flow.
B. Configuration a blocking duplicate rule
C. Set a validation rule
D. Enable Case Merge.

Answer: A

NEW QUESTION # 60
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?

A. Escalation Rules, Queues, Chatter Groups, Omni-Channel
B. Case Assignment Rules, Queues, Public Groups, Omni-Channel
C. Case Assignment Rules, Queues, Chatter Groups, Live Agent
D. Escalation Rules, Queues, Public Groups, Live Agent

Answer: B

NEW QUESTION # 61
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

A. Customer Community Login
B. Partner Community Login
C. High Volume Customer Portal
D. Service Cloud Portal

Answer: A

Explanation:
Explanation
Customer Community Login licenses are used for external users who access Experience Cloud sites and need to view and execute reports with the ability to "Run as specified user". This license type allows users to create and manage cases, as well as access custom objects and tabs. Customer Community Login licenses are based on the number of monthly logins and are suitable for occasional users who do not need full access to standard CRM functionality. Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses

NEW QUESTION # 62
Universal Banking needs to provide a public knowledge base on its website. The company has three product groups (Personal Banking, Mortgage, and CDs) and needs to display information and address common questions about each product are a. How should Knowledge be configured? Choose 2 answers.

A. Create three article types for each product area (Personal Banking, Mortgage, CD).
B. Create two article types to display information (Question/Answer, Product Info).
C. Create two data categories to display information (Question/Answer, Product Info).
D. Create three data categories for each product area (Personal Banking, Mortgage, CD).

Answer: B,D

NEW QUESTION # 63
......

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Free PDF 2025 Useful CRT-261: Real Certification Preparation for Service Cloud Consultant Exam Answers

Valid Dumps CRT-261 Book & Dumps CRT-261 Reviews

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q58-Q63):

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